Junior Technical Support Engineer
Join our Cloud Biz Solutions IT team as a Junior Technical Support Engineer, where you’ll be crucial in providing first-level technical support and setting the standard for client service excellence.
In this role, you will:
- Providing prompt and effective Level 1 support to address our clients’ IT needs, ensuring their issues are resolved with professionalism and empathy.
- Troubleshooting and solving technical problems, utilizing our ticketing system for managing inquiries and tracking solutions.
- Assisting in the deployment of software and hardware solutions, demonstrating our commitment to technological leadership.
- Engaging with clients through various channels to offer a seamless service experience, and when necessary, providing onsite support to address their needs directly.
- Maintaining accurate and detailed records of client interactions, issues, and resolutions to support our collective knowledge base and enhance service quality.
- Local travel to client sites as required, offering hands-on support and fostering strong client relationships. A valid driver’s license and clean driving record are essential for this role.
Who You Are:
- An enthusiastic problem-solver with excellent communication skills.
- Eager to learn, self-motivated, and ready to contribute to a team environment.
- New graduates or individuals with 1-2 years of experience in a technical support role are encouraged to apply.
Technical Skills You’ll Need:
- A solid understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Windows environments and basic networking principles.
- A readiness to learn and apply knowledge in Windows Server, Active Directory, Windows Security, and cloud services like Office 365 and Azure.